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Ask Our Specialists

All questions are answered by U.S. based licensed and experienced insurance professionals.

Q:My insurance is ExchangeGuard. The Certificate Number: 140043455. I am not in an emergency room. I wonder about the detailed insurance coverage and pay policy for my insurance.

A:
Hello, You can find the benefits schedule here /exchangeguard/international-health-insurance/ For complete plan details please refer to this document
{{currentOrigin}}/answers/exchange-visitors-health-insurance/exchangeguard-wonder-about-the-detailed-insurance-coverage-and-pay-policy-for-my-insurance-67817/

Q:How do I book an appointment with doctor

A:
Hello, Please use the following to search for providers within United Healthcare PPO network: /international-medical-ppo-network/ Thank you, Insubuy / GF customer service specialist
{{currentOrigin}}/answers/international-student-health-insurance/how-do-i-book-an-appointment-with-doctor-83105/

Q:I have a client who will be visiting two countries on the same trip - Australia and then New Zealand - before returning to the US. My question is, do I need to quote 2 different policies (one for each country), or can I quote one policy for the entire trip? Your quote system only allows one county as a destination. Please advise.

A:
Hello, Travel medical insurance covers insured outside their home country. Thank you, Insubuy / GF customer services specialist
{{currentOrigin}}/answers/international-travel-health-insurance/i-have-a-client-who-will-be-visiting-two-countries-on-the-same-trip--australia-and-then-new-zealand-45624/

Q:Need Travel medical Insurance to USA at California

A:
Hello, Do you need travel medical insurance for visiting the U.S. ? or travel outside the U.S. ? Please be more specify. Thank you, Insubuy / GF customer service specialist
{{currentOrigin}}/answers/international-travel-health-insurance/need-travel-medical-insurance-to-usa-at-california-40454/

Q:Hi, I had send a claim request for an urgent care visit. What is the process after mailing the completed claim form along with supporting documents.

A:
Once you have sent in the claim form the insurance company will process the claim and reply within 4-6 weeks. If they need further input from you they will reach out to you.
{{currentOrigin}}/answers/international-travel-medical-insurance/what-is-the-process-after-mailing-the-completed-claim-form-along-with-supporting-documents-58087/

Q:i AM TRYING TO COVER MY BROTHER WHO IS VISITING THE US FROM THE UK.... HE HAS A PRE EXISTING CONDITION OF DIABETES

A:
We have plans that can cover for an acute onset of a pre-existing condition. An "Acute Onset of a Pre-Existing Condition" is a sudden and unexpected outbreak or recurrence of a Pre-Existing Condition(s) which occurs spontaneously and without advance warning either in the form of Physician recommendations or symptoms, is of short duration, is rapidly progressive, and requires immediate care. The Acute Onset of a Pre-Existing Condition must occur after the effective date of the policy. Treatment must be obtained within 24 hours of the sudden and unexpected outbreak or recurrence. A Pre-Existing Condition that is a chronic or congenital condition or that gradually becomes worse over time will not be considered Acute Onset. This benefit does not include coverage for known, scheduled, required, or expected medical care, drugs or Treatments existent or necessary prior to the Effective Date of coverage.
{{currentOrigin}}/answers/visitors-health-insurance/i-am-trying-to-cover-my-brother-who-is-visiting-the-us-from-the-uk-he-has-a-pre-existing-diabetes-40383/
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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.

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